Our programmes often act as a springboard for delegates to put opportunities for cross-sector working into practice once they return to their workplace. Here we will share some of the stories about 'what happens next...'
Sue Williams, Borough Commander, Metropolitan Police
Redbridge First Response Service (ReFRS) is an early intervention initiative for front line services who, using a specially designed toolkit can seek support for a vulnerable adult by way of making a referral to another agency via a central process that then forwards on the referrals to one of 45 partners agencies.
I attended the CSLE Course on an "Aging Society" and came up with the idea after my syndicate sought to find a way that front line staff take responsibility for highlighting issues that affect vulnerable adults even though the issue may be out of their area of expertise i.e a health visitor may notice a smoke detector is not working and can make a referral to Fire and Rescue to conduct a check or a police officer may visit an elderly person with dementia but whilst not serious enough for immediate notification they may want to seek additional support for the person through Age UK. On returning to the work place I looked at some Toolkits other authorities had used and sought to adapt something for local use. I then met the co-ordinator of ReFRS, Bushra Baig-Daykin, who was working on a vulnerable adult scheme and we decided to put our two schemes together, I worked on a wider application for the Toolkit and created a check list that identifies a range of preventative services and early intervention support in three areas: Health and Wellbeing; Income and Finance; and Safety and Security. Bushra developed a referral process. ReFRS aims to complement existing services and strengthen partnership work in the best interests of the referred person. We put on a number of seminars for front line workers that has enabled a greater understanding of issues affecting our communities and encouraged networking between the agencies. I presented the project to the local Health and Wellbeing board and Community Safety Partnership to gain support from partners. The Scheme was launched on December 9th 2013 and now has 45 partnership agencies involved and is widely used by police, health services and voluntary sector. It is the first of its kind in London. The benefit for us all is by working together we can reduce demand on our services by ensuring those in need receive early intervention before a situation spirals out of control increasing the demand on all agencies.